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Workforce Optimization is more than Cost Savings and Efficiencies; It’s Got Heart

11/20/2019admin
Jackie Larson Avantas

Here at Avantas, we love what we do. We love partnering with healthcare organizations to optimize their workforce and help them reach their ideal state. Their goals are our goals. But it’s so much more than that.

It takes grit and endurance to be a nurse. It takes the mind of a scientist, too. And, it takes compassion. This is why nurses are so special. We greatly appreciate that here, and we love the opportunity we have to make a difference, however tiny, in the lives of those who provide patient care, and ultimately to those patients when they need it the most.

We also love geeking out and talking tech and data science. We could talk all day about predictive analytics and staffing strategy. We like to say that predictive analytics is able to forecast patient demand to ensure the right provider is in the right place at the right time to provide patient care. And it is stories like the Piedmont Newnan Hospital nurse who adopted a homeless man in need of a heart transplant that reminds us of our purpose and keeps us pointing true north.

Do we want to help hospitals and health systems optimize their workforce to eliminate wasteful dollars and improve efficiencies? Absolutely. But, more importantly, we want to be the best partners we can to help hospitals reach their goals. We cheer on the sidelines when our partners become known for their excellent patient care, and get teary eyed when we hear the impact their employees have on the lives of their patients.

We know the impact advanced technology can have on hospitals and their staff and want to shout it from the roof tops. Provider organizations who have adopted predictive analytics for nurse scheduling and staffing have achieved outcomes that include increased staff satisfaction scores, and improved nurse retention. Additionally, nurse managers spend less time on schedule creation and staffing tasks, which delivers valuable time back to them to focus on patient care and staff development. Even more, ensuring the right staffing levels assists in delivering safe care to patients, potentially reducing medical errors and improving patient outcomes.

When we think ahead about how to be innovative and better improve our products and services for our partners, it all comes back to being empathetic. More than understanding another person’s circumstances, empathy allows us to experience what they are feeling. We are empathetic to the nurses who are overworked and on the edge of burnout because of staffing issues. We feel the frustration from nurse managers trying to staff to necessity and within budget. We feel it all.

Technological advancements have changed the way we gather and analyze data. But what good is this data if you aren’t connecting it to a human experience? Looking at data through an empathetic lens allows us to see how our strategies and solutions really impact our healthcare partners and their employees. We like to ask ourselves, “What can we do for them and help them achieve because of what we know?” Getting a sense of what issues are plaguing our partners allows us to unpack their data and use it to create solutions unique to their organization.

At the end of the day, even though we are a B2B company, we function as though we are B2H: Business to Human. Because shouldn’t all businesses be business to human? It is people who use our products and services, and people who feel the effects of what we do. Improving people’s lives remains at the heart of what we do.

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Past Blogs

  • 3 Ways to Reduce Agency Nursing Usage
  • Workforce Optimization is more than Cost Savings and Efficiencies; It’s Got Heart
  • Staffing for Patient Safety
  • Predictive Analytics: Somewhere Between a Black Hole and a Unicorn
  • Burnout a Growing Concern for the Healthcare Workforce. How Can Employers Help?
  • 5 Quick Tips Nurse Leaders Need to Know About Workforce Optimization
  • Breaking the Bad Habit of High Open Shift Incentives in the 11th Hour
  • Why Being Customer-Centric is the Only Best Practice that Matters
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