April 16, 2019 – A workforce struggle that spans the ages: overtime, which has its time and place in nearly every industry. But excessive overtime is a pain point for many organizations, burning out employees and driving up labor costs.
What constitutes an excessive amount of overtime in a healthcare provider setting? In general, a healthy overtime average for a typical provider organization sits around 3% – anything above that should demand leadership’s attention to what is causing it.
Before we get into this, let’s get on the same page with two key terms: Core Staff and Contingency Staff.
Core Staff: Staff members who hold an ongoing FTE commitment within a single department working within their FTE. As an example, a licensed professional who is full-time (1.0 FTE) in an ICU cost center is a core staff member for that cost center.
Contingency Staff: All hours, other than those worked by core staff members within their FTE. Examples include Overtime, Incentive Shift, Float Pool, PRN, Per Diem, and Contract Labor.
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