When client leadership is asked about the variance between policies across various areas of the organization and how those are interpreted and put into practice they usually are confident that all areas are running more or less up to code. However, further examination (through interviews with the managers and directors who are living these policies every day) reveals that a tremendous amount of variance exists unit to unit and even shift to shift as managers have varying interpretations of policies and different levels of commitment to following them. The truth is that the standardization of policies and uniformity of practices wherever applicable does more than create operational efficiencies; it creates a sense of fairness that leads to improved morale.
Through this engagement, we will work with you to identify the opportunities related to operational workflows – standardizing and automating the end-to-end resource management process – establishing a framework to support positive outcomes that result in clinical, operational, and financial improvements.
We will examine policy areas related to scheduling and staffing, absence tracking and reporting, hours of work (work week, FSLA status, start times, etc.), new employee orientation, productivity (man hour/labor dollar standards), staffing office personnel job descriptions and daily timelines, and much more. We will compare these to best practice and provide guidance on how to standardize where possible and automate.