January 21, 2020 – Remember when video killed the radio star? Now it seems algorithms have it out for the human experience, or at least that’s what some people fear.
Algorithms and machine learning are embedded into seemingly everything these days. Social media feeds? Of course.
Retailers can use algorithms to determine the optimal price of a product to maximize profits.
Staff scheduling? Yep, there’s even an algorithm for that.
Algorithms are good for business. Organizations utilize machine learning to reduce redundancies and improve workforce operations. They are designed to control labor costs by calculating exactly how many employees are needed at any given time of day. Accurate schedules created well in advance of a shift can have a tremendous impact on the lives of employees.
Unpredictable and overburdened schedules take a toll on employees. So what can organizations do?
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