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Application Consultant I

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Job Description

The Application Consultant I will provide assistance and support on the use of the Avantas’ products and services. As a subject-matter-expert you’ll solve issues, increase user adoption and create Raving Fans among the health professionals who rely on our system to manage their labor resources. The Application Consultant will use their advanced knowledge to provide solutions to complex issues, provide enhanced issue resolution and assist with requirements gathering and client implementation.

Job Tasks

  • Test and troubleshoot software to identify and resolve problems.
  • Receive and respond to customers’ questions regarding Avantas’ products and services.
  • Manage and document user issues throughout the entire case life cycle. Work with clients and internal development staff to resolve user requests.
  • Monitor client tickets for trends and recurring themes and lead efforts to address these in a manner that reduced their occurrence.
  • Assist with custom reports requested by our clients.
  • Support implementation of the software and its features through information gathering and configuration within existing client environments.
  • Participate in the on-call rotation by providing support to clients after-hours.
  • Progressive research and testing for new functionality and potential software bugs.
  • Provide in-depth recommendations for configuration and strategic use of our products along with the software documentation, training and education to internal and external users.
  • Engage in cross-team collaboration of the use of our products both internally and externally.
  • May be a fee-based resource to assist clients in their System Administration duties.
  • Provide trending information to the Account Management teams to use proactively for opportunities to save them costs.

 

Minimum Education/Certifications: 

  • College degree in Business Administration, Information Systems or equivalent experience preferred.

 

Minimum Experience: 

  • Two years customer service and software application experience required.
  • Demonstrated ability to coordinate cross-functional work teams towards task completion
  • Strong written and verbal communication skills
  • Ability to understand and train on complex strategies and software features

 

Apply for this position 

 

Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation    

AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer

We encourage minority and female applicants to apply

We value professionalism in everything we do – this includes the professional presence we project as we interact with internal and external customers.

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Important Update: As part of AMN Healthcare, this website will be consolidated into AMNHealthcare.com by the end of 2024. This change will bring you the same trusted services, now all in one place, with a more seamless experience and greater access to information on all of our solutions.

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