COVID-19 has introduced a new set of challenges to healthcare organizations. Emerging from this crisis in the strongest position possible and returning to more normalized operations quickly will require a deliberate recovery strategy.
FOUR KEY FOCUS AREAS FOR ACCELERATED RECOVERY
How can we quickly, effectively, and safely prioritize postponed procedures to accelerate revenue recapture?
What other sources of revenue can and should
we be tapping into as we begin to execute on
our postponed procedure roadmap?
Were any revenue opportunities missed due to
coding that could be recaptured now?
How do we meet the demands of the new normal while managing costs by:
Staffing to the appropriate levels given changes
Bringing back furloughed resources in the right
units/locations and in the right sequences?
Updating staffing models to meet productivity
Accelerate COVID-19 recovery by driving financial stability while laying the foundation for future success.
Operations and Workforce Flexibility
How does our Go-Forward Strategy:
Enable operational flexibility to manage future uncertainty?
Allow us to predict when and how to quickly pivot and adjust our workforce strategy?
Talent Acquisition & Retention
How do we plan for and manage:
How to scale up our workforce to meet the needs of our community?
COVID-19’s impact on retention?
Our talent needs moving forward?
THE TWO-PHASED APPROACH
By tailoring an approach specifically for your organization, we can help you achieve near-term revenue capture, margin recovery, and cost containment through the alignment of workforce needs to various patient volume scenarios. While working on short-range goals, we will help you develop strategic initiatives to benefit the long term, such as physician/clinician engagement and retention strategies, workforce capacity planning, and improved enterprise transparency to allow for more flexible use of staffing resources.
MENU OF SOLUTIONS
Flexibility to Design a Customized Recovery Plan
Staffing Plan Assessment
An assessment of current staffing grids and identification of opportunities for labor hours and spend by department.
We will assess productivity, financial impact, and provide grids to front-line staff making decisions for staffing that meet productivity targets, minimizing costs, and maximizing ability to cover patient demands at every census point. Additional support is available to establish staffing grids for a variable workload that may not have standards in place today.
Procedural Reintroduction Roadmap
A financial analysis and detailed plan for the financial and staffing impacts throughout the organization based upon various scenarios for the reintroduction of procedures that drive revenue, safety and efficacy.
We will analyze historical procedure volumes and develop guidance for near-term steps and approaches to leverage various delivery models that will drive revenue generation. Producing data-driven scenario calculators will provide the workforce planning information needed to determine the FTEs by clinical areas for patient needs as they navigate thru the healthcare delivery system.
An assessment of your current state and recommended program and framework to capture immediate opportunities in the following areas: Technology & Analytics, People & Culture and Process & Workflows.
We provide virtual/in-person interactive workshops on a variety of workforce and operational structures that provide organizations the program framework, concepts, playbook of templates and methodology that result in improved staff satisfaction, retention, and overall labor spend.
An assessment of current scheduling practices to assess for inefficiencies that negatively affect staffing, including employee satisfaction and turnover.
Assessment of current scheduling practices and processes to deliver a playbook that provides direction to maximize staffing outcomes, including best practices and communication recommendations.
Float Pool Organization Stand-Up with Playbook
A two-day virtual interactive workshop to develop the float pool framework, concepts, and methodology for core and contingent staff.
We will assess your current state against a proven methodology and provide an implementation roadmap that identifies opportunities in the following areas: Technology & Analytics, People & Culture and Process & Workflows.
Centralized Command Center Organization Stand-Up with Playbook
A two-day virtual interactive workshop to develop the framework to customize and apply Central Command Center concepts and methodology.
We will assess your current state against a proven methodology and identify opportunities, an implementation roadmap that includes templates and a playbook with guidance on technology, people and processes for near-term success.
WORKFORCE PLANNING DASHBOARD
Providing the blend of key HR, Financial, and Operational metrics needed to make sound decisions regarding talent/labor. Includes data refreshes for three years to continually monitor the effectiveness of decisions made and implemented.
Features and Benefits
Analyze utilization of core and contingent staff resources to determine how current practices impact an organization’s financial and operational needs
Provide the proper staffing targets and metrics needed to achieve optimization of an organization’s workforce while still being cost-effective
Share the financial metrics required for effective workforce utilization practices
TALENT STRATEGY SCORECARD
2-4 week project that provides key metrics on talent acquisition and operational factors that drive talent acquisition and retention.
The scorecard includes market insights for available talent, showing how your organization compares to competitors, as well as scenario modeling for time and cost savings and immediate quick win opportunities to leverage efficiencies, including:
Recommendations to improve time to fill/hire, increase agility, improve retention and maximize use of technology
Time to achievement calculator and scenario models to demonstrate the financial impact of implementing various recommendations